My chocolate has turned white, what's wrong?


If the stain is greasy, then you may have stored the chocolate at an excessively high temperature (over 22°C). The white is just the fat drawn to the surface. The chocolate is still edible. If the stain is in the form of crystals, then the chocolate has come in contact with water and the sugars have formed on the surface. The taste of the chocolate will have been changed.

 

My chocolate doesn't taste right, why?


It has most likely been exposed to water, constant light, or a strong smelling product. It could also have been stored for too long.

 

Can you mix imitation chocolate with real chocolate?
Absolutely not. The fats are incompatible. You need pure chocolate, and nothing but.

 

What is a truffle?


Generally it is a paste in the form of a blob that is covered with a chocolate shell and decorated with cocoa powder or chocolate flakes. The paste at Marsatta is made from chocolate mixed with our special, exclusive cream imported from different parts of the world, and flavored with the best liqueurs.More about chocolate truffles.

 

What fruit is suitable for chocolate?


In general, dried fruit such as raisins, figs, candied fruits, and nuts can be used as well as fresh fruits. Fruits with a high water content need to be handled differently. Marsatta uses the best candied fruits, brought in from all over the world, to use for their chocolates. We spare no expense. Our desire is for you to have an amazing chocolate experience.  Our location is always a plus. Year round we also treat you to fresh organic fruit, hand dipped or served on a skewer.

 

What can be used to flavor chocolate?

 

Anything that is soluble in oil, all you have to do is add it to the melted chocolate. If you have something in mind, let us know, we would love to try something new, or make up something special for you.

 

Other Important Questions...

 

 

1. When will my online order arrive?

 

Barring all post office snafus, online orders will arrive within 5 business days. However, during the hot summer months our shipping procedures are different, so it could take up to 8 business days for your order to arrive.

 

 

2. What is the timeline for wholesale orders?

 

You can expect to receive your chocolate order within 10 days. In the summer, our shipping procedure is a bit different, so you should allow for up to 14 business days to receive your order.

 

 

3. What shipping service does Marsatta Chocolate use?

 

We ship domestically using Fed Ex, UPS, USPS, and internationally using DHL.

 

 

4. Does Marsatta Chocolate ship internationally?

 

Yes, we do!

 

 

5. Won’t my chocolate melt during the hot summer months?

 

During the summer we’ll pack your order with icepacks in a temperature controlled tote and freeze the package overnight. We only ship orders Monday thru Wednesday to keep them from sitting at the post office. Unfortunately, we still can’t guarantee that your chocolate order will arrive intact. We are always happy to hold the order until the weather cools.

 

 

6. What if I want to expedite my shipping?

 

At the moment we don’t offer expedited shipping on our website. However, if you’d like to expedite your order you can send us an email and we can try to make it happen!

 

 

7. Does Marsatta Chocolate have a return or refund policy?

 

If you are in any way unsatisfied with your order then we hope you’ll be in touch. Please contact us at order@marsatta.com and we’ll make it right.

 

8. Will you donate to my school/charity/museum/fundraising event?

 

Marsatta Chocolate supports many amazing nonprofit organizations, from the Cancer Society to the Diabetes Association and the American Heart Association. See the complete list of folks we’ve supported here. Almost every day we get a request for donations. Our policy is to sell our chocolates to select nonprofits at a very steep discount, virtually at cost. This way, we stay in business and can also help our friends. It’s a win-win.

 

 

If you have any additional questions please contact us at : info@marsatta.com

 

Frequently Asked Chocolate Questions

Did you know Marsatta Chocolate is not only known for

making fantastic hand-crafted bars but also award

winning bon-bons and truffles!

Torrance, CA - Los Angeles County | info@marsatta.com | 310.318.0489

© 2019 Marsatta Chocolate | Vegan - Organic - Handcrafted - Bean-to-bar